What is a Corporate Technical Service Agreement?
A Corporate Technical Service Agreement covers the general provision of services including intervention in the system, troubleshooting, and taking preventive measures for any issues related to Computer Hardware, Software, Network, and Peripheral Devices. These services are provided either 24/7 or during business hours, depending on the agreement.
What Services Does a Corporate Technical Service Agreement Include?
During the contract period, customers benefit from unlimited on-site service support, monthly preventive maintenance, inventory tracking, replacement devices when on-site repair is not possible, repair of Computer Hardware, Software, Network, and Peripheral Devices, Firewall Security Solutions, and installation, training, and support for commercial and sectoral software. Additional services such as on-site and remote support can be included as needed, and unnecessary services can be excluded from the agreement.
What Are the Advantages of Having a Corporate Technical Service Agreement?
Our contract clients receive top priority. Depending on the situation, the issue is resolved via phone, Skype, Remote Desktop Connection, or on-site service. Clients avoid business loss due to equipment failures, their data is always backed up, they stay informed about technological developments, pay no extra fees, and enjoy special payment terms and discounts when purchasing other hardware products.
How to Start a Corporate Technical Service Agreement?
First, a preliminary meeting is held to gather the client's needs. Then, our customer representatives and engineers analyze the business and provide a report on possible services. If the contract is approved, a team of 3–10 people (depending on company size) performs a comprehensive check on company computers, identifies deficiencies, creates backups, and performs the first maintenance. A report on the company's technical structure, deficiencies, and improvement areas is submitted to the management, and from that point forward, fast and on-site support is provided for all issues.
Technical Service Solutions
Intersan provides fast, efficient, high-quality, and well-organized technical service solutions in the field of information technologies with a strong focus on customer needs and satisfaction.
When our clients experience technical issues, they can contact us by phone or email, and our expert technical support staff will either resolve the issue immediately or visit the location for on-site service.
Our contracted customers receive weekly preventive maintenance and troubleshooting by our expert team. For other unexpected faults, support is provided on-site within 24 hours of the issue being reported.
Outsourced (On-site) IT Support
Computers and computer systems have become indispensable in our lives. Today, both businesses and public institutions carry out a significant portion of their operations through computers.
Activities such as business planning, data transfer, communication, product promotion, and marketing are now handled through computers.
However, to maintain continuity and preserve the system, computers must be used correctly and any issues or failures must be resolved quickly. Many institutions and companies have established internal IT departments with technical personnel to manage their hardware and networks. While this approach may ensure the proper functioning of systems, it is also costly. It's nearly impossible for an IT staff member to keep up with rapidly changing technology in real-time. As new products are released, IT personnel require ongoing training, which translates into both time and financial cost for the organization.
Over time, many organizations realized the high cost of this model and reduced internal IT staff, opting instead to outsource certain services to professional firms.
These professional service providers, with their certified and qualified personnel, offer faster and more cost-effective solutions. They continuously follow new technologies and invest in the necessary training so their staff remains up to date. This cost-sharing model allows them to provide specialized services across multiple fields without burdening individual organizations with the full cost of highly skilled staff.